Select one of the Euroclear entity below
Help & support
I am looking for information on your products and services
You can find general information about our products and services here.
If you have specific questions about a product or service, you can find your contact here.
Note: these contacts do not handle operational queries. If you need to reach one of our client service teams, you can find the relevant contact details using the Contacts app on MyEuroclear.
If you are supplier, you can find information here.
What type of information can I find on Euroclear.com?
What is the difference between euroclear.com and MyEuroclear?
- High-level information on our services across the Euroclear group
- insight and views on industry trends
- upcoming events
- press contacts
- non-password protected area
- your knowledge portal to all operational information and tools (‘apps’), per Euroclear entity
- includes apps for daily use: securities data, counterparty data, reference documentation (‘Knowledge base’ app), service updates
- password protected area - although you can also access as a guest without logging in and access our public operational information
I would like to make a formal complaint
At Euroclear, we care about how we do business with our clients. If you are not satisfied with the services we offer, we are keen to address any issues you may be facing.
Before proceeding, have you already discussed your issue with your regular contact(s) at Euroclear?
No – please get in touch with your regular contact(s) at Euroclear to discuss your issue further.
Yes – I have been in touch with my regular contact(s) at Euroclear but I’m not satisfied how my issue was handled. I would like to make a formal complaint.
Please select your entity to continue:
How can I access MyEuroclear?
It’s free and easy to do. Simply follow these steps:
- Go to the Registration page.
- Complete all required fields, starting with the Euroclear account number of your company.
Important: if you do not enter a Euroclear account number, you will not have full access to the content on MyEuroclear. If you do not know your company's account number, check with your colleague managing the business relationship with the relevant Euroclear entity. - Select Submit
We will validate your registration and confirm your access via email (between 24 – 48 hours).
If you have any question or issue with your registration, email us at webuser@euroclear.com
What type of information can I find on MyEuroclear?
You are looking for:
- detailed information about our products, services and tariff: go to the Knowledge base app
- news and updates about our product, services and tariff: read more on the News & updates app
- securities information: consult the Securities search app (available for Euroclear Bank, the ESES CSDs and Euroclear UK & International)
- training information: visit the Learning Place app
- contact details for operational questions: find out in the Contacts app
Why do I get a 404 ‘Page not found’ error message when clicking on certain links?
You are only able to access the protected information for the Euroclear entity which you are a client of.
This error message appears if you are trying to access information which is not available for your profile.
To check your profile to see for which Euroclear entities you are registered:
- Log in
- Click your name at the top right of your screen
- Select ‘User settings’
If you are a Euroclear client, you should see one or more account numbers with the status ‘validated’.
Where can I find an overview of your services for a specific market (Euroclear Bank)?
For each market, you can find a ‘Basics’ page:
- go to the Knowledge base in my.euroclear.com
- select the tags
- Information type: Basics
- Markets – choose one or more
- Entity: Euroclear Bank
For more information, refer to Tips on using the knowledge base app (pdf-1.39MB).
Where can I find an overview of the different services offered?
For each service, you can find a ‘Basics’ page:
- go to the Knowledge base in my.euroclear.com
- select the tags
- Information type: Basics
- Services: choose one or more
- Entity: choose your Euroclear entity
Or if you are looking for high-level information about our service offering, you can check on euroclear.com.
For more information, refer to Tips on using the knowledge base app (pdf-1.39MB).
How can I bookmark a webpage?
You can bookmark any webpage on MyEuroclear by clicking the Bookmark icon:
- beside the search results in the Knowledge base or News & updates apps
- at the bottom of any webpage on MyEuroclear
You can find your bookmarks:
- at the bottom of any entity dashboard
- by clicking on your name in the top row and selecting Bookmarks. From here, you can rename or delete a bookmark at any time.
How can I save a search?
To avoid regularly searching on the same keyword or topic in the Knowledge base app, you can save a search result.
- Enter a search term
- Click Save search
In the box that appears, name your search and click Save.
To find your saved searches:
- Click your name at the top right of your screen
- Select ‘Saved searches’
Tip: you can add 10 saved searched to your dashboard so that you have access to them immediately after logging in.
- Go to your Saved searches as described above
- Click ‘Add to favourites’
How can I change my default dashboard?
If you have access to more than one Euroclear entity or the entity has more than one dashboard:
- You can easily change your default dashboard in User settings > Preferences > My default dashboard
- You can easily switch between dashboards by selecting a dashboard from the list under More Dashboards in the top bar of your screen
How can I set up and manage my email subscriptions?
The Operational news subscription app on MyEuroclear is where you can create and manage all your operational news subscriptions.
Why do I receive emails for news items to which I am not subscribed?
If you receive emails from euroclear@news.euroclear.com but not according to the subscription you set up, you can check your email subscriptions as follows:
- log in
- click your name at the top right of your screen
- select ‘Operational news subscriptions’
- click 'Edit my subscriptions' to select the topics you are interested in.
As a Euroclear Bank client, how can I set up a connection to EasyWay?
Our EasyWay onboarding pages can guide you through the technical setup process for your company administrators and users.
If you have any technical issues, our Technical Wizard can help you.
Note: you will need to log in to MyEuroclear to access this content.
