Help & support

Select one of the Euroclear entity below

You can find general information about our products and services here.

If you have specific questions about a product or service, you can find your contact here.

Note: these contacts do not handle operational queries. If you need to reach one of our client service teams, you can find the relevant contact details using the Contacts app on MyEuroclear.

If you are supplier, you can find information here.

It’s free and easy to do. Simply follow these steps:

1. Go to the Registration page.
2. Complete all required fields, starting with the Euroclear account number of your company.
   Important: if you do not enter a Euroclear account number, you will not have full access to the content on MyEuroclear. If you do not know your company's account number, check with your colleague managing the business relationship with the relevant Euroclear entity. 
3. Select Submit

We will validate your registration and confirm your access via email (between 24 – 48 hours).

If you have any question or issue with your registration, email us at webuser@euroclear.com

You are looking for: 

• detailed information about our products, services and tariff: go to the Knowledge base app
• news and updates about our product, services and tariff: read more on the News & updates app
• securities information: consult the Securities search app (available for Euroclear Bank, the ESES CSDs and Euroclear UK & International)
• training information: visit the Learning Place app
• contact details for operational questions: find out in the Contacts app

Static, permanent information: library of market and service descriptions, user guides, forms, instruction formats, deadlines, legal information.

One-off announcements of service updates: Newsletters, Bulletins, Newsflashes

You are only able to access the protected information for the Euroclear entity which you are a client of.

This error message appears if you are trying to access information which is not available for your profile.

To check your profile to see for which Euroclear entities you are registered:

1. Log in
2. Click your name at the top right of your screen
3. Select ‘User settings’

If you are a Euroclear client, you should see one or more account numbers with the status ‘validated’.

When you log into MyEuroclear, you land on a dashboard.

The dashboard contains quick links to key content and apps for the relevant entity, as well as your bookmarks, saved searches and operational email subscriptions.

Your default dashboard is defined by the entity you requested access to.

If you have access to more than one Euroclear entity or the entity has more than one dashboard:

• You can easily change your default dashboard in User settings > Preferences > My default dashboard
• You can easily switch between dashboards by selecting a dashboard from the list under More Dashboards in the top bar of your screen

It is possible that your IT department has not white listed our email addresses.

Please contact your IT department and ask them to white list (i.e. ‘allow’) our email domains:

• news.euroclear.com
• web.euroclear.com

You can find information on euroclear.com:

You can find information on MyEuroclear. You will need to log in to access this content:

For Euroclear Bank clients >

For ESES CSD clients >

Our EasyWay onboarding pages can guide you through the technical setup process for your company administrators and users.

If you have any technical issues, our Technical Wizard can help you.

Note: you will need to log in to MyEuroclear to access this content.