Reminder - FAQs

When can I send a reminder?

If you have correctly sent us a compliant invoice and it has become overdue, you can email our Finance helpdesk accountingservicedesk@euroclear.com to request a status of your invoice. 

Please attach a copy of the related invoice to your reminder email to assist us.

Important: we will not investigate non-overdue invoices nor invoices mentioned on account statements.

How to contact us?