Reminder - FAQs

When can I send a reminder?

If you have correctly sent us a compliant invoice and it has become overdue, you can email our Finance helpdesk [email protected] to request a status of your invoice. 

Please attach a copy of the related invoice to your reminder email to assist us.

Important: we will not investigate non-overdue invoices nor invoices mentioned on account statements.

How to contact us?

  • To send your e-invoices: [email protected]
  • Any other questions: please use our email address [email protected] or dial +32 (0)2 326 7700  Monday to Friday 10:00-12:00 and 14:00-16:00 (Brussels time).