Getting ahead in claims management: Part One
Claims management is a prime example of how increasing efficiency in one area can have a positive domino effect across an entire firm.
And it’s no small matter. Banks generate thousands of claims against each other every day – many of them related to coupon and dividend payments. Yet unlike many other processes, claims management today remains a largely manual and bilateral activity. In other words, it’s costly, time-consuming and prone to error.
In this first part of our series - Getting ahead in claims management - we explore ways in which banks, facing accelerating costs and regulatory pressures, could simplify the way claims are processed.