At Euroclear, we care about how we do business with our clients. If you are not satisfied with the services we offer, we are keen to address any issues you may be facing.
If you feel you have been affected by the way that Euroclear UK & International provides its services or by the conduct or behaviour of a member of staff, in relation to their duties with Euroclear UK & International, we recommend discussing the issue with your regular contact(s) at Euroclear.
If you have already discussed the issue with your regular contact(s) at Euroclear or you would like to make a formal complaint without first discussing the issue then the please follow the guidance set out below.
For information, the areas covered by Euroclear UK & International’s formal complaints procedure include:
- mistakes and lack of care
- unreasonable delay
- unprofessional behaviour
- lack of integrity