Due Diligence

The Euroclear Bank Due Diligence Pack

Whether you are entering into new activity or evaluating your existing activity, carrying out due diligence on your service provider is paramount. This exercise can often take a significant amount of time, from submitting your questionnaire to getting the answers you need.

To increase transparency and efficiency in the process, we have built the Euroclear Bank Due Diligence Pack. You can now carry out your due diligence on Euroclear Bank at any time using one single, up-to-date source of information.


  • Full transparency – our pack addresses every due diligence question we have received in the last three years, including those present in the questionnaires of AFME, Association of Global Custodians and standard questionnaires from Thomas Murray.
  • Any-time access – by logging on to MyEuroclear, you can get the information you need on us whenever you want.
  • Quicker due diligence reviews – you no longer have to wait for us to respond to lengthy questionnaires. Just pick and choose the information you need.

Frequently Asked Questions

How do I access the pack? Is there a fee?

The Due Diligence Pack is available to Euroclear Bank clients free of charge.

You can request access to the pack via MyEuroclear, as follows:

  1. Log on to my.euroclear.com, and click on your name in the top-right corner of the webpage.
  2. In the drop-down menu, click on ‘User settings.’
  3. Scroll down until you see the 'Request access for' section and tick the 'Euroclear Bank Due diligence pack' box.
  4. Click on Save at the bottom of the page.

Why has Euroclear Bank created the Due Diligence Pack?

In today’s challenging operational environment, effective due diligence is important. We have created the Due Diligence Pack to streamline this process by providing a comprehensive picture of our services and how we deliver them. By providing this information upfront, the Due Diligence Pack increases transparency and efficiency in the due diligence process.

The Due Diligence Pack allows you to quickly find the answers to your due diligence questions yourself, saving you time in what has until now been a lengthy and resource-intensive process.

What is in the pack?

The information in the pack is based on the thousands of questions received from our clients, giving you a complete and comprehensive picture of our services and how we deliver them.

It provides you with a single source for:

  • all other related information covering such topics as the financial annual reports, business continuity planning/disaster recovery, services and connectivity etc.
  • our answers to industry-standard due diligence questions, such as the:
    • AFME Questionnaire
    • Association of Global Custodians Questionnaire
    • Wolfsberg AML Questionnaire

We review the document regularly to ensure the information is up-to-date at all times.

What if I can’t find the answer to my question in the Due Diligence Pack?

We have built the Euroclear Bank Due Diligence Pack in a way that we believe addresses all your due diligence requirements. Therefore, if you have questions on any aspect of our services and how we deliver them that are not addressed by the pack, we will answer these questions without charge.

Furthermore, we will enhance the pack accordingly, so that all clients in the future will benefit from the new information provided.

My due diligence process requires me to submit a bespoke questionnaire to Euroclear Bank. Is there a fee?

If you would like us to answer a bespoke questionnaire, the following fee structure will apply as from 1 January 2017.

Number of Questions        Fee (EUR)

1-100                                      1,000
101-200                                2,000
201-300                               3,000
301-400                               4,000
401-500                               5,000
>500                                   10,000

For example, a bespoke due diligence questionnaire with 150 questions would cost EUR 2,000, while a questionnaire with 230 questions would cost EUR 3,000.

For any questions about our Due Diligence Pack, contact:

Nathan Hunt

Head of Product Sales Specialists
Fixed Income, Equities & RFP Team
> Email Nathan Hunt