Query resolution has always been a complex process, which often involves multiple parties. When a client calls us with a query, we regularly have to involve a third or even a fourth party. This takes time and it’s not always visible to our client which steps we have already taken to resolve the issue.
Thanks to Taskize, multiple parties can come together in one single secure online work space. This results in a very efficient and fast issue resolution. On top of that, our client will receive real-time updates on the query status.
To me, Taskize is part of the natural innovation process of a modern company. Social media is all around us and allows us to connect with each other whenever we need to. It should be the same for client service. Therefore, a client-facing team without an instant messaging tool today, is living in the past.