Our aim is to better serve your needs by helping you resolve queries quickly and efficiently.
That is why we have embraced Taskize to help us move towards a more collaborative client service approach. We are convinced that Taskize helps the financial services industry solve operational issues more efficiently and will progressively replace traditional channels like phone and email.
Taskize is free of charge for your Euroclear Bank activity and the onboarding process is simple. To get started, follow the steps below.
Thank you for joining us on this collaborative journey!
- Philippe Laurensy, Head of Commercial, Euroclear
Find out more about the benefits of Taskize for you.
Watch this short presentation Taskize: A new client service channel for Euroclear Bank clients >
Your Account or Relationship Manager can also help with any questions.
Complete and return one enrolment form per company to start the onboarding process.
Download the Taskize enrolment form >
You’re almost ready to get started!
Follow a setup and user training webinar from your desk (recommended after you send in your Taskize enrolment form).
Sign up here >
Taskize is a secure and easy to use web-based platform designed for fast and efficient problem solving. Its online chat function enables you to work directly with our client service teams and your counterparties, regardless of location or market. The result is improved response time, increased accuracy and more control over your activity.
Taskize’s smart directory allows you to connect with the right people in the right functions whether at Euroclear Bank, with your counterparties or within your own back office. And because all parties share the same source of information, there’s no more confusion about what the problem is.
To help solve your operational issues as quickly as possible, we have extended the use of Taskize from settlement and corporate actions business to now include your tax, income and money transfer activity.
Taskize is a privately owned company backed by Euroclear.
As a global market infrastructure connecting over 2,000 of the world’s largest financial institutions, we at Euroclear fully understand the challenges our clients face to increase back-office efficiency.
Operational issues, and the costs associated with solving them, are a mutual concern for everyone in our industry, and it requires a mutual solution. New ways of working that can help avoid unnecessary inefficiencies and provide a secure environment with a complete audit trail of issue resolution paths are a clear benefit for the financial community as a whole.
Taskize can easily be extended for use beyond your Euroclear business flows. And it can be used within your organisation to help you navigate across teams and regions.
To find out more, contact your Euroclear Account or Relationship Manager, or Taskize at info@taskize.com.
