Frequently asked questions

Find answers to questions for private individuals

We have compiled some frequently asked questions and answers for private individuals or shareholders below

Registers of shareholders

I would like to access a particular company's register of shareholders. How do I go about it?

Euroclear Sweden has what are referred to as "public registers of shareholders" available to the public. A public register of shareholders contains all the shareholders owning 501 or more shares in a particular limited company.

If, as a private individual, you want to access a company's public register of shareholders, you can order a copy from us and we will send it to you by post for a fee. You can also visit our office, where you can access a company's public register of shareholders via a computer.

It is important to remember that when you order a public register of shareholders, you become the data controller for your processing of the register of shareholders and the personal data contained in it. You are thus legally required to comply with applicable data protection legislation. For example, the use of personal data in the register of shareholders for marketing purposes is generally not regarded as compatible with applicable data protection legislation.

Public registers of shareholders are updated on a quarterly basis.

Read more about public registers of shareholders

If you would like to view a public register of shareholders on site at our premises, you can do so at Klarabergsviadukten 63 in Stockholm. You may take notes but not photographs or copies of the register of shareholders. Please note that you need to show your ID when you visit our office.

If you would like to order a copy of a public register of shareholders, please send an email to clear_settle@euroclear.eu , stating the company you are interested in, the company’s registration number and the postal address to which you'd like the register of shareholders to be sent.

How much does a public register of shareholders cost?

The cost of ordering a register of shareholders is SEK 750 + 15 öre per printed page, plus postage. Additional registers as part of the same order cost SEK 50 each.

I have received advertising mailings in which Euroclear is named as the source address. How can I be removed from these mailings?

You must contact the company/companies sending out the mailing and ask them to remove you from its/their records.

The company may have obtained your address by ordering public registers of shareholders that we are required to provide under the Swedish Companies Act. We inform everyone who orders public registers of shareholders that the person who orders the register of shareholders becomes the data controller under applicable data protection legislation and must process the data contained in the register of shareholders in accordance with the procedures set out therein. Despite this, some companies use data from our registers of shareholders for marketing purposes and we take an extremely serious view of this.

Please contact us if you receive advertising mailings from companies in which Euroclear is named as the source so we can follow it up with the company concerned.

I would like to see whether I am or any other person is entered in a company's register of shareholders. How do I go about it?

We provide public registers of shareholders in which all shareholders owning 501 or more shares in a particular company are named. Read more in the above questions about how to access a public register of shareholders.

Information on shareholdings in securities accounts

How do I know whether I have shares registered with Euroclear?

We send out annual statements in January for all securities accounts in which there is either a holding posted as at 31/12 or in which payments have been made during the year. You receive one annual statement per securities account. Contact your bank or broker if you have not received an annual statement.

I would like to view my shareholding and how much my shares are worth. How do I go about it?

The annual statement provides information on your securities account. The annual statement shows the holding for each security at the end of the year, the closing price for the previous year (provided we have received the information), payments during the year, your accounting institution, i.e. the bank or broker to which the securities account is connected, and the securities account number.

The telephone number of the bank or broker to which the securities account is connected appears on the annual statement under “Account Operator” and that you should contact if you have any questions about your securities account.

How do I open a securities account?

It is always your bank or broker which is responsible for opening and managing all account registrations and for answering any questions relating to your securities account. Please discuss the various options with your bank or broker in order to find the option that best suits you.

How can I access my securities account?

The annual statement provides information on your securities account. We send out annual statements in January for all securities accounts in which there is either a holding recorded as at 31 December or in which payments have been made during the year. You receive one annual statement per securities account.

Contact your bank or broker if you have any questions about your securities account. The telephone number of the bank that opened your securities account is connected appears on the annual statement.

Can I log into my securities account using an e-ID to view my holding?

There is no procedure for logging into securities accounts at present. The annual statement provides information on your securities account. Contact your bank or broker if you have not received an annual statement and want to know more about your shareholding.

What is the difference between a having securities registered in an owner-registered account and in a custody account with a nominee?

If you have your securities registered in an owner-registered account you, or a company’s name if a juridical person is entered as the owner, are registered as owner in our register.

If you have your securities placed in a custody account, then your bank or broker collect their customers’ holdings in a common securities account in our system, called a nominee account. Your bank is registered as owner of the nominee account in our system, “in the place of the owner”. In turn, your securities are placed in an individual custody account in your name with the nominee (i.e. your bank or broker).

If you wish to take part in a General Meeting and you have your securities registered in your own name, you are automatically entered in the register of shareholders for the General Meeting (the register of shareholders for the General Meeting is a temporary register of shareholders that is drawn up in advance of the General Meeting and determines who has a right to take part in and vote at the General Meeting). However, you still need to notify the company that you wish to attend the General Meeting.

If you hold your securities in a custody account and wish to take part in a General Meeting, you need to ask your bank/broker to register the shares in your name – known as "voting rights registration" and notify that you wish to attend the General Meeting.

How do I change from an owner-registered account to a custody account?

You have a number of different options for managing your securities. Please discuss which options your bank or broker has available in order to find the option that best suits you.

How do I change bank for my shareholding?

Please contact your bank or broker if you wish to change bank for your shareholding.

Where do I find my annual statement?

We send out annual statements in January for all securities accounts in which there is either a holding recorded as at 31 December or in which payments have been made during the year. You receive one annual statement per securities account.

You should contact your bank or broker if you have not received an annual statement.

How can I find out the acquisition value/buying rate for my shares?

As a securities account holder, you receive a contract note from your bank or broker the day after a transaction. The contract note shows, among other things, the amount you bought or sold securities including commission at which the transaction was carried out and the settlement date.

If you wish to know the acquisition value (buying rate) for shares and do not have a contract note, you should contact the bank or broker that carried out the purchase on your behalf. Unfortunately, Euroclear Sweden has no information on acquisition value or sales proceeds for shares or other securities.

I have lost the contract note for a share purchase. How can I obtain information on the purchase?

If you do not have the contract note but want to know the acquisition value (buying rate) for shares or obtain information on the date when the purchase was carried out, you should contact the bank/broker that carried out the purchase on your behalf. Unfortunately, Euroclear Sweden has no information on cost of acquisition or sales revenue for shares or other securities.

If the bank/broker cannot produce information about the purchase, you can make use of the standard method. Find out more at the Swedish Tax Agency.

How do I find out how many shares are held by a particular person?

We cannot disclose information on whether a particular person owns shares or how many shares that person owns. Our public registers of shareholders only contain information on limited companies with shareholders owning 501 or more shares. Read more in the section on Public Registers of Shareholders.

How do I go about buying or selling shares?

If you want to buy and sell securities, it is easiest to do it through the bank or broker that opened your securities account. You can also confer power of attorney on another bank or broker to buy/sell on your behalf. Buy orders or sell orders are submitted to the bank you want to use.

Euroclear Sweden does not carry out any assignments relating to buying or selling securities. Neither do we have any information about purchase or sales remittances – only the bank/broker has that information.

Tax declarations and annual statements

I have sold shares and want to know how much I bought them for

The Swedish Tax Agency wants to know the buying rate or acquisition value of shares when you declare your sale.

There are three ways of ascertaining the buying rate:

• When you purchased your securities, you received a notification from your bank/broker containing details of the purchase price and fees for the purchase.

• If you do not have that notification, you should contact the bank/broker that carried out the purchase on your behalf.

• If the bank/broker no longer has the information, you can use the standard method. Read more at the Swedish Tax Agency.

Information on buying/selling rates is not posted in the securities account and Euroclear Sweden has no information on buying/selling rates. Only the bank/broker has that information.

Who sends notification/contract notes and when are they sent out?

You receive a contract note from your bank or broker the day after a transaction. The contract note shows the buying/selling rate at which the transaction was carried out and the settlement date, among other things. Euroclear Sweden has no information about buying/selling rates. Contact your bank/broker if you have any questions about this.

If you are a joint owner in a joint ownership account, the representative receives all notices.

Who receives annual statements and when are they sent out?

We send out annual statements in January for securities accounts:

• With holdings as at 31/12

• In which dividends/interest payments have taken place during the year

This means that if the holding posted was zero on 31/12 and no dividends/interest payments have taken place during the year, we do not send out any annual statement.

For joint ownership accounts, an annual statement is sent out to the representative in January and to the joint owners in March.

I have not received my annual statement

If, for any reason, you did not receive an annual statement in January, you should contact the bank/broker that opened your securities account. They will help you check the address and change it if it is incorrect. They can also send out a new copy of the annual statement.

Registration before the General Meeting

How do I know whether I am entered in a company's register of shareholders before the General Meeting?

If your shares are directly registered, i.e. your shares are registered in a securities account, you will be automatically entered in the register of shareholders for the General Meeting. However, you need to notify the company that you wish to attend the General Meeting.

If you have shares in a custody account with a nominee, you must then ask your bank/broker to register the shares for voting rights in your name and notify the company that you wish to attend the General Meeting.

How do I register my shares to be able to take part in the General Meeting?

If your shares are directly registered, i.e. your shares are registered in your own name in a securities account, you will be automatically entered in the register of shareholders for the General Meeting. However, you must contact the company yourself and inform it that you wish to attend the General Meeting. Instructions for registration are normally given in an announcement or call from the company in good time before the General Meeting takes place.

If you have shares in a custody account with a nominee, you need to ask your bank/broker to register the shares for voting rights in your name and notify the company that you wish to attend the General Meeting.

I have capital insurance. Am I entitled to vote at the General Meeting?

If you hold capital insurance, it is the insurance company that owns the shares or funds included in your capital insurance. You are therefore not entitled to vote at the General Meeting.

How many days before the record date for the General Meeting must I purchase shares to have time to be registered as an owner?

The number of days between the trade date, i.e. the date on which the transaction takes place at a trading venue/on a stock market, and the settlement date when the transaction is recorded and the register of shareholders is updated has been determined jointly by the players in the Swedish market. At present, there are two banking days between the closing date and the settlement date. As an investor, you must therefore purchase the shares two banking days before the record date for the General Meeting so that you are formally entered as the owner in the company's General Meeting register of shareholders in time for the General Meeting.

Dividends

How can I see what dividends I have received on my shares?

If you have your shares in your own name in a securities account you will be notified of the dividend by post. You will receive an annual statement containing summarised information of the dividends you received during the year by post in January each year. If you have your shares in a custody account with a nominee, you will receive the information from the nominee.

How do I notify a payment account?

Amended information on a payment account/income account is provided to your bank/broker, which will include the new income account in your securities account. If you have your holding in a custody account with a nominee, i.e. a bank/broker, you must inform the nominee of any amended account details.

When are bonds paid back?

The loan is repaid on the final due date.

Payments

Who receives dividends and when?

Shareholders in Swedish companies normally receive dividends once a year. The size of the dividend is determined by the General Meeting.

You are entitled to receive dividend if you are registered as a shareholder on the record date. The record date for a dividend falls two banking days after the date of the General Meeting. The dividend is paid out three banking days after the record date if the dividend is in SEK. If the dividend is in EUR, the payment date falls five banking days after the record date.

How do interest payments work?

For most interest-bearing securities such as bond loans and subordinated loans, interest payments take place during the term. You are entitled to receive interest if you are registered as the owner of interest-bearing securities on the record date. The interest is often predetermined and is paid out 1–4 times per year. The payment date for interest falls five banking days after the record date.

In the case of what are known as "zero-coupon bonds", no interest payments take place during the term. Instead, the price of the zero-coupon bond is lower than the amount paid back after the term of the loan.

How can I monitor winnings on premium bonds that are registered in a securities account?

Premium bonds are registered in a securities account from the first loan 1996 (1996:1). For these premium bonds, it is no longer necessary to monitor the winnings. Instead, they are paid out automatically to the income account specified in the securities account. Winnings are paid out four banking days after the draw. The winning securities account holder receives a notification showing the winning number.

It is also possible to search winnings on the Swedish National Debt Office’s website.

Estates of deceased persons and changes of address

One of my close relatives has died and there are shares that must be included as an asset in the estate. There are multiple companies listed under the heading "Euroclear" on my relative's declaration. How can I find out the value of these shareholdings?

Unfortunately we have no information on the value of individual persons' shareholdings. The representative of the estate should instead contact the bank/broker where your relative's account is registered. The bank/broker has information on the value of the shareholding.

I have found a share certificate from my late parents in law. How do I proceed?

There are several different variants of outstanding physical share certificates and debt instruments.  Upon the change to the account-based system in 1990, all shareholders were permitted to keep their physical share certificates as a memory. We recorded all securities in the securities account that the shareholder opened in a bank. Those who did not choose a bank had their shareholdings recorded in what is referred to as "conversion accounts" pending the recording of the shareholding in a securities account. Submit the physical certificate to your bank and the bank will in turn contact us to determine what kind of share certificate it is.

I get letters from you addressed to a person who does not live at this address. How do I go about changing the address?

The addresses in our system are automatically updated via SPAR (the Swedish personal address register) for persons with a Swedish address. For juridical persons and others, the bank/broker is responsible for updating the address. You can hand the letter in at a post office and inform them that the person no longer lives there.