Questions

For any questions regarding your registration on our website, contact us at: webuser@euroclear.com

For operational questions and contacts, go to the contacts app on MyEuroclear.

For all other questions, please contact your Account Manager.

General

What is the difference between the Corporate site and MyEuroclear?

Corporate site

  • High-level information on our services across the Euroclear groupinsight and views on industry trends
  • upcoming events
  • press contacts
  • non-password protected area

MyEuroclear

  • your knowledge portal to all operational information and tools (‘apps’), per Euroclear entity
  • includes apps for daily use: securities data, counterparty data, reference documentation (‘Knowledge base’ app), service updates
  • anyone can create a MyEuroclear profile - much of the operational information available can also be accessed by non-clients
  • password protected area - although you can also access as a guest without logging in and access our public operational information
Why do I get a 404 ‘Page not found’ error message when clicking on certain links?

You are only able to access the protected information for the Euroclear entity which you are a client of.
This error message appears if you are trying to access information which is not available for your profile.

To check your profile to see for which Euroclear entities you are registered:

  1. log in
  2. click your name at the top right of your screen
  3. select ‘User settings’

If you are a Euroclear client, you should see one or more account numbers with the status ‘validated’.

MyEuroclear

What is the difference between the Knowledge base and the News & updates app?

Knowledge base

Static, permanent information: library of market and service descriptions, user guides, forms, instruction formats, deadlines, legal information.

News & updates

One-off announcements of service updates: Newsletters, Bulletins, Newsflashes

How can I get access to MyEuroclear?

You need to create a user profile. Click register here.

Important - you need to indicate your account number to be able to access all Apps.

How can I get access to a particular App?

Certain Apps are entity-specific. That is why it’s important that you indicate your account number in user profile.

Here is  a list with the Apps available per Entity.

Why do I not have access to the information I expect to see?

Do any of the following statements apply to you:

  • I cannot see any details of the securities search
  • I don’t have access to the market directory
  • I can only consult limited information in the knowledge base

If yes, then it is possible that you are not registered as a client. This is important because your profile determines to which information you have access to.

You can check this as follows:

  1.  log in
  2. click your name at the top right of your screen
  3. select ‘User settings’
  4. you should see one or more account numbers filled out with status ‘validated’

If this is not the case, then please enter (one of) your Euroclear account number(s). We will accept you as a client as soon as possible.

Knowledge base

Where can I find an overview of your services for a specific market (Euroclear Bank)?
For each market you can find a ‘Basics’ page:
  • go to the Knowledge base in my.euroclear.com
  • select the tags
  • Information type: Basics
  • Markets – choose one or more
  • Entity: Euroclear Bank

For more information, refer to Tips on using the knowledge base app (pdf-1.39MB).

Where can I find an overview of the different services offered?

For each service you can find a ‘Basics’ page:

  1. go to the Knowledge base in my.euroclear.com
  2. select the tags
    • Information type: Basics
    • Services: choose one or more
    • Entity: choose your Euroclear entity

Or if you are looking for high-level information about our service offering, you can check our Corporate site.

For more information, refer to Tips on using the knowledge base app (pdf-1.39MB).

How can I avoid entering the same search criteria over and over again?

You can save time by saving your knowledge base searches:

  1. enter your search criteria in the knowledge base
  2. click 'Save search'
  3. select ‘User settings’
  4. give your search a name

To find your saved searches:

  1. click your name at the top right of your screen
  2. select ‘Saved searches’

Tip: you can add 10 saved searched to your dashboard so that you have access to them immediately after logging in.

  1. go to your Saved searches as described above
  2. click ‘Add to favourites’

For more information, refer to Tips on using the knowledge base app (pdf-1.39MB).

News & updates

Why do I receive emails for news items to which I am not subscribed?

This could be for one of the following two reasons:

  • You may be part of a group address that is subscribed to our news service.

    You can check this as follows:
    1. open one of the emails you received from us
    2. scroll to the bottom of the email
    3. the registered email address will be displayed

If it is not your email address, it means that you are part of a group address and you should contact your internal IT department

  • You may have set up a news subscription using free keywords.

    Free keywords are not taken into account for email subscriptions. Please use the available tags to subscribe to specific news. You can create a new subscription for the information you want to receive, or amend an existing subscription. To change your subscriptions:
    1. log in
    2. click your name at the top right of your screen
    3. select ‘News subscriptions’

For more information, refer to How to manage your email news subscriptions (pdf-1.14MB)

Why do I not receive emails for the news items I am subscribed to?
  • I receive emails from euroclear@news.euroclear.com but not according to the subscription I set up. You can check your email subscriptions as follows:
    1. log in
    2. click your name at the top right of your screen
    3. select ‘News subscriptions’
    4. click Edit next to the subscription for which you want to receive emails
    5. when the subscription opens, ensure that the tick box ‘I want to receive email notifications on this topic’ is selected

If your subscription does not appear in the list, please re-subscribe. Form more information refer to How to manage your email news subscriptions (pdf-1.14MB).

  • I don't receive any emails from euroclear@news.euroclear.com.

    It is possible that your IT department has not white listed our email addresses.

    Please contact your IT department and ask them to white list (i.e. ‘allow’) our email domains:
    - news.euroclear.com
    - web.euroclear.com