• Help

Frequently Asked Questions

How do I access the pack? Is there a fee?

The Due Diligence Pack is available to Euroclear Bank clients free of charge.

You can request access to the pack via MyEuroclear, as follows:

  1. Log on to my.euroclear.com, and click on your name in the top-right corner of the webpage.
  2. In the drop-down menu, click on ‘User settings.’
  3. Scroll down until you see the 'Request access for' section and tick the 'Euroclear Bank Due diligence pack' box.
  4. Click on Save at the bottom of the page.

We will validate your registration as soon as possible.

Once your request has been approved, you can access the pack at my.euroclear.com/duediligencepack.

Why has Euroclear Bank created the Due Diligence Pack?

In today’s challenging operational environment, effective due diligence is important. We have created the Due Diligence Pack to streamline this process by providing a comprehensive picture of our services and how we deliver them. By providing this information upfront, the Due Diligence Pack increases transparency and efficiency in the due diligence process.

The Due Diligence Pack allows you to quickly find the answers to your due diligence questions yourself, saving you time in what has until now been a lengthy and resource-intensive process.

What is in the pack?

The information in the pack is based on the thousands of questions received from our clients, giving you a complete and comprehensive picture of our services and how we deliver them.

It provides you with a single source for:

  • all other related information covering such topics as the financial annual reports, business continuity planning/disaster recovery, services and connectivity etc.
  • our answers to industry-standard due diligence questions, such as the:
        o AFME Questionnaire
        o Association of Global Custodians Questionnaire
        o Wolfsberg AML Questionnaire

We review the document regularly to ensure the information is up-to-date at all times.

What if I can’t find the answer to my question in the Due Diligence Pack?

We have built the Euroclear Bank Due Diligence Pack in a way that we believe addresses all your due diligence requirements. Therefore, if you have questions on any aspect of our services and how we deliver them that are not addressed by the pack, we will answer these questions without charge. Furthermore, we will enhance the pack accordingly, so that all clients in the future will benefit from the new information provided.

My due diligence process requires me to submit a questionnaire to Euroclear Bank. Is there a fee?

If you would like us to answer a bespoke questionnaire, the following fee structure will apply as from 1 January 2017.

Number of Questions          Fee (EUR) 
1-100  1,000
101-200 2,000
201-300  3,000
301-400  4,000
401-500  5,000
>500  10,000
Top of page